In order to return your order you must contact us via our Contact Us page or by emailing us to returns@rovanperfumes.com to obtain an returns.
We have a 10-day return policy, which means you have 10 days after receiving your item to request a return for a full refund.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will receive a full refund less any shipping costs.
Return shipping costs are the responsibility of the buyer unless we have made a mistake with your order whereby we will cover return costs.
You'll also need the receipt or proof of purchase.
Please note that returns will need to be sent to address we send to
you by email returns@rovanperfumes.com
You can always contact us for any return questions at
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, or damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items or gift cards.
Undelivered Items
Shipping costs are non-refundable for undelivered, returned or unclaimed parcels unless we made an error.
Non-Refundable Goods
We do not accept refund requests due to the buyer's remorse or the buyer's mistake in choosing the products.
Refunds
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If your return is not approved we will provide a detailed response advising the reason.
If more than 15 business days have passed since we’ve approved your return, please contact us at returns@rovanperfumes.com